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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for change
   • Devise options once the need for change in work practices is accepted within the work unit.
   • Identify advantages, disadvantages and consequences of proposed suggestions.
   • Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
   • Contribute to discussion of change within the workgroup.
   • Consider effects upon others of own personal reactions to change and make adjustments to support required change.
2. Implement and monitor change
   • Change own work practices according to agreed arrangements.
   • Advise and support others to adjust to changes in work practice.
   • Promote the benefits of change as opportunity arises.
   • Identify opportunities for continuous improvement in the workplace, refer for approval and action.
   • Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
3. Work with ambiguity in the workplace
   • Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
   • Apply a flexible approach when carrying out instructions for changes to work practices.
   • Accommodate issues relating to change that cannot be resolved immediately.
4. Prepare for change
   • Devise options once the need for change in work practices is accepted within the work unit.
   • Identify advantages, disadvantages and consequences of proposed suggestions.
   • Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
   • Contribute to discussion of change within the workgroup.
   • Consider effects upon others of own personal reactions to change and make adjustments to support required change.
5. Implement and monitor change
   • Change own work practices according to agreed arrangements.
   • Advise and support others to adjust to changes in work practice.
   • Promote the benefits of change as opportunity arises.
   • Identify opportunities for continuous improvement in the workplace, refer for approval and action.
   • Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
6. Work with ambiguity in the workplace
   • Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
   • Apply a flexible approach when carrying out instructions for changes to work practices.
   • Accommodate issues relating to change that cannot be resolved immediately.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying public sector legislation, policies and guidelines in an environment of change

consulting and negotiating with a diverse workforce, including peers and supervisors

observing and evaluating impact of change

dealing with ambiguity, emotions and stressors related to implementing change

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, policies and guidelines relating to public sector environments

principles of adapting to change, group dynamics and workgroup practices

emotional intelligence

at least one change management model

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